Cancellation and Refund Policy

Last updated: 18 October 2026

This page summarises cancellation and refunds for coaster orders and the smart menu subscription. Full details are in our Terms of Service and Sale.

Coaster orders

Before production: you can cancel by emailing destek@tapontable.com before your order goes into production. We refund your card within 14 days.
Right of withdrawal: coasters are personalised for your business, so the right of withdrawal does not apply.
Defective or damaged items: report printing errors, unreadable NFC chips or QR codes, or broken items within 14 days of delivery with photos. We remake and resend them free of charge or refund them.
Damaged parcels: ask the courier to record the damage and let us know.

The first 3 months are free, and nothing is charged during this period.
You can cancel in the panel at any time. Cancellation takes effect at the end of the current billing period and your menu stays live until then.
Started billing periods are not refunded pro rata. Incorrect charges are always refunded in full.

Redirects to Google reviews, websites and social media are free, so no refunds apply.